Privacy Policy

Introduction

At Chatboots ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and email address
• Account credentials and profile information
• Payment and billing information
• Communication preferences
• Support requests and correspondence

Usage Information

We automatically collect certain information about your use of our services:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Chatbot interactions and conversation data
• Performance metrics and analytics

Content Data

We may collect and process content you upload or create, including:

• Knowledge base documents and files
• Chatbot configurations and settings
• Customer conversation logs
• Training data and responses

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our chatbot services
• Processing transactions and managing your account
• Improving our platform and developing new features
• Personalizing your experience and chatbot responses
• Communicating with you about updates and support
• Ensuring security and preventing fraud
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, and analytics services.

Legal Requirements

We may disclose information if required by law or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication systems
• Secure data centers and infrastructure
• Employee training on data protection

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Portability of your data
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when it is no longer needed, unless we are required to retain it for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: